Match Play: Practice Studio — last updated 15 September 2026.
Match Play offers one optional paid subscription, Match Play Plus (US$3.99 per month or US$39.99 per year; the App Store and Google Play show the price in your local currency). Plus raises or removes the free plan's limits, lets you keep listening with the screen off and save recordings to your device, increases cloud storage from 500 MB to 5 GB, and removes ads — see the Match Play plans. How a refund is handled depends on where you subscribed.
Refunds for purchases made inside the Match Play app are handled by the app store under its own policy. Match Play cannot process these refunds directly.
Where web purchase is offered, web subscriptions are sold by Paddle.com Market Ltd, acting as the merchant of record and seller of record for the transaction. Paddle appears on your bank or card statement and issues your invoice.
You may request a refund within 14 days of your initial purchase, for any reason, by contacting Paddle through the link in your receipt email or by emailing support_matchplay@acantivo.com. Approved refunds are returned to the original payment method, normally within 5–10 business days.
Renewal charges are non-refundable. To avoid being charged for a renewal, cancel before the renewal date. You keep access until the end of the period you have already paid for. Nothing in this policy limits refunds required by applicable law.
If you subscribed on the web, manage or cancel your subscription through the Paddle customer portal linked from your receipt email. If you subscribed in the app, cancel in your app store account settings (Apple: Settings → your name → Subscriptions; Google Play: Play Store → Subscriptions). Cancelling stops future renewals; access continues until the end of the period already paid for.
You have a statutory right to withdraw from a purchase of digital content within 14 days. Web purchases are completed under Paddle's buyer terms, which you accept as part of the transaction and under which you consent to immediate performance and acknowledge that the right of withdrawal is lost once you begin using the subscription. Because Match Play Plus is unlocked straight away, that consent applies from the moment your subscription becomes active. Where such consent has not been given, the statutory right applies in full. Nothing in this policy limits your mandatory consumer rights.
When Plus ends or lapses, your account returns to the free plan. Nothing you created is deleted, and you can continue to view and play it. The free plan's limits apply again to new additions: while you are above a free limit, adding more of that kind is paused, and while your storage usage is above the free limit, uploading, editing and creating new content is paused until you free up space or resubscribe.
Questions about a charge or a refund: support_matchplay@acantivo.com.
Acantivo, Nishi-Shinjuku Mizuma Building 2F, Nishi-Shinjuku 3-3-13, Shinjuku-ku, Tokyo 160-0023, Japan
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